Order-related Questions
How can I track my order?
You can track your order by clicking the "Track Order" link. Find this link in your order confirmation email.
Can I modify my order?
Unfortunately, once an order is placed, we typically cannot make modifications. Please review your cart carefully before confirming your order.
Shipping Services
Which countries do you ship to?
We currently offer worldwide shipping. For a detailed list of countries, please refer to our shipping terms.
How long does shipping take?
Within the United States, it usually takes 5-7 business days, and internationally, it's 7-14 business days. Please note that holiday or event periods may result in extended delivery times.
Refunds and Returns
Can I return my purchase?
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@fimejewelry.com . Our customer service will guide you to the following return steps.
How do I request a refund?
Please email hello@fimejewelry.com, and our customer service team will assist you promptly.
Payment Methods
What payment methods do you accept?
We accept the following types of payment for online purchases: Amex, Visa, Maestro,Discover, JCB, Mastercard, Paypal and Unionpay.When selecting PayPal as a method of payment at checkout, you will be directed to the PayPal website to "Log In" and review the amount shown before clicking "Pay Now". Once this transaction is complete, you will then be redirected to FIME JEWELRY
Is my payment secure?
Our customers' privacy is of the utmost importance to us.
All submitted personal and payment information are encrypted for your security.
What is my security code on my credit card?
A security code is made of 3 or 4 digits. This code is used to secure sales transactions made online. For American Express credit cards: the 4-digit code is printed on the front of your card, to the right of your main credit card number. For all other credit cards (Visa, Mastercard, Discover…): the 3-digit code is printed on the back of your credit card, in the signature box.
Contact Us
How can I reach out for further questions?
Feel free to contact us at hello@fimejewelry.com. Our dedicated customer service team is here to assist you.
This revised FAQ is designed to address common queries and provide clear information to your customers. If you have any specific additions or modifications, feel free to customize it further based on your store's unique needs.